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Money & work· 2 min read

Microsoft shared customer results: Krafton cut alert recognition time by 95% and Docusign cut AI costs by 90%

Volkswagen, Fujitsu, BNY and others also reported numbers, though all of them come from Microsoft's own post.

By CyberttakPublished · 15:59

In brief

Docusign says AI costs fell 90%

Microsoft's customer list says Krafton cut alert recognition time by 95%. Volkswagen has 330,000 Copilot users. The numbers are Microsoft's own, not independently tested.

Security analysts sit at desks in a dim operations room, while one leans toward a laptop showing coloured dots, check-marked cards and a bar chart
Security analysts sit at desks in a dim operations room, while one leans toward a laptop showing coloured dots, check-marked cards and a bar chartCredit: AI-generated · GPT Image 2

Microsoft has published a list of customer stories to show what its AI tools did for companies this year. The source is Microsoft's own blog post, so the numbers are the company's account, not an independent test.

Security and software

Krafton, a gaming company, uses Security Copilot and Defender XDR in its security team. Recognising an alert now takes under a minute, a drop of about 95%. Investigations that took tens of minutes now take about three. Roughly 95% of report writing is automated.

KOHLER uses GitHub Copilot for coding. One organization there improved code releases by 25% and cut error defects by 75%.

Money and speed

Docusign moved from general-purpose models to task-specific ones on Azure and Microsoft Foundry. It now processes over a million agreement documents a day, with up to eightfold throughput and 90% lower AI processing costs.

Kantar scores large volumes of video 20x faster, and its platform costs 4x less to run.

BNY built an in-house platform called Eliza. Client transaction inquiries are resolved 80% faster, and client onboarding is 20% faster on average.

Copilot at scale

Volkswagen has scaled Copilot to more than 330,000 employees. Fujitsu is rolling it out to about 100,000 staff, with usage above 90%. Its agents handle roughly 75% of first responses on a service desk that gets nearly 300,000 inquiries a year.

Bristol Myers Squibb reached 96% adoption among 25,000 employees. KOHLER reports 98% adoption and 2 to 5 hours saved per month per employee. Williams, a US gas company, went from single-digit adoption to over 90%.

Brown University Health tested Dragon Copilot with 420 clinicians. They spent less time on after-hours paperwork and reported lower mental load.

Imagine a service desk where three of every four first replies are drafted by software. That is the Fujitsu claim in practice.

Limits

The excerpt shows no outside verification, no detail on how each figure was measured, and no baseline for several of them. The text cuts off before the last customer story, so it is incomplete.

Source: Microsoft Source