ServiceNow and OpenAI now run in both directions, with models inside workflows and workflows inside ChatGPT
The expanded deal also puts ServiceNow workflows inside Codex, OpenAI's coding tool, not only inside ChatGPT.
In brief
ChatGPT can now reach ServiceNow workflows
OpenAI and ServiceNow widened their deal. OpenAI agents go into ServiceNow, and ServiceNow workflows go into ChatGPT and Codex. No dates or prices yet.
OpenAI and ServiceNow have announced a wider partnership, according to an official OpenAI post. The deal works in two directions.
What changes
First, OpenAI models and agents will come into ServiceNow. An agent here means software that can carry out a multi-step task, not just answer a question.
Second, ServiceNow workflows will come into ChatGPT and Codex. A workflow is a set routine a company runs, such as handling a request from start to finish.
Why it matters
Imagine an employee who asks ChatGPT to deal with a routine company request. Instead of switching apps, the request could reach the company's workflow system directly. That is an imagined example, not something the source describes.
The idea is simple. The AI goes where the work already lives, and the work becomes reachable from the AI tools people already use.
For a company already running its processes on ServiceNow, that could mean fewer hops between tools. For OpenAI, it means its products sit closer to daily business routines.
Limits
The source is a short excerpt. It does not give a launch date, pricing, specific features, customer names or any test results. It also does not say which OpenAI models are involved. Those details are not yet shown, so the practical impact stays unmeasured.
Source: OpenAI News